Profile
Apple graduated with a degree in Business Administration majoring in Marketing with a minor in Management.
Her career as a Customer Service Representative for a Business Process Outsourcing Contact Center in 2003 and since moved up the career ladder becoming a Corporate Reporting Business Analyst supporting 19 various Clients under Cable/Internet, Financial Services, Technology, Logistics, and Retail verticals.
Summary
Equipped with 16 years of experience in the BPO/Contact Centres, Apple is highly skilled at providing the reporting required for the Programs and Clients to be successful.
Having been in Operations, Apple understands the need for accurate and timely reporting.
Apple also possesses and takes pride in her analytical thinking to determine errors real or perceived in reports and can determine their cause.
Achievements and Core Competencies
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Provided consultation on financial and operational reporting needs, trend analysis and KPI Reporting improvement opportunities
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Coordinated the implementation of reporting processes (i.e., development of data collection tools and the establishment of data collection and distribution process)
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Responsible for analysing the current state of reporting environment including identify reporting opportunities and engage with business owners in prioritising; apply best practices and technologies in designing solutions
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Led and acted as a team member in implementing reporting projects; develop quantitative scope, level-of-effort, staffing, and timing inputs for reports development and delivery solutions
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Accountable for Portfolio management – store and manage Client and Project-specific data
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Supported and developed Reporting Coordinators/ Analysts in performing their roles and responsibilities
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Acted as Subject matter expert in various report design phase/projects
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Supported implementation and change management processes
Our Team
Cristina Lim
Executive Assistant
Cristina Lim
Executive Assistant