Profile
Ivy graduated with a degree in Business Administration majoring in Operations Management. A highly – motivated, and competent collaborator who possesses in-depth knowledge and expertise in various industries. With proven track record of achievement locally and internationally. Pride on taking ownership of challenging problems, maintain high standard and assisting clients in achieving their objectives. Adding value to the organization, handled several projects including conceptualizing of programs that have contributed to increase sales and net income for the company.
Summary
With over 15 years of sales experience a combination of Customer Sales Representative for a Business Process Outsourcing Contact Center since 2018, automotive industry and IT industry. A Professional with Dynamic expertise and work experience. Her approach prioritizes understanding each client's unique objectives, allowing to deliver tailored solutions that precisely meet their needs. Her track records reflects a commitment to excellence across various areas, aiming not just to assist but to strategically enhance sales. She strive to be a collaborative partner, dedicated to exceeding expectations and driving client's success and through tailored impactful support.
Achievements and Core Competencies
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Positive attitude even under pressure
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Good Interpersonal skills and Result – Driven
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CRM tools – Salesforce, Zoho, and Zendesk
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Critical thinking and Problem-Solving
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Provide comprehensive administrative support to the executive team, managing calendars, scheduling meetings, arraigning travel, and preparing meeting materials
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Subject matter expert in various projects of a telecommunication company and security system
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Handled the migration and upgrades for security system for Canadian company
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Accountable for processing order of B2B
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Administrative Support (office Management systems and procedures
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Leads and coaches newbie sales associates to achieve business target to increase booking volume and growth metric
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Google Analytics Individual Qualifications, Google Ads Search Certification.
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Generate extra revenue with previous customer databases and new revenues through aggressive and intelligent cold calling
