Profile
Monina is a licensed Electronics Engineer and Electronics Technician with a degree in Electronics and Communications Engineering. She is known for her strong analytical skills, attention to detail, and problem-solving mindset. She is passionate about optimizing business processes and is committed to delivering reliable, user-focused solutions that drive operational efficiency.
Summary
Monina started her career as a Quality Assurance Engineer in the manufacturing industry, where she developed a keen eye for detail, a strong understanding of process quality, and gained valuable insights into operational efficiency.
Building on that experience, she transitioned into SAP consulting bringing with her a practical, process-driven approach to CRM system design and implementation. With 4 years of experience in SAP CRM, she specializes in system configuration, business process analysis, and end-user-support - helping businesses enhance customer engagement and streamline operations.
Achievements and Core Competencies
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In-depth knowledge of core SAP CRM areas including Sales, Service, Marketing, and Interaction Center.
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Strong hands-on experience in ABAP debugging within SAP CRM On-Premise to identify, trace, and resolve issues.
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Ability to trace function modules, BADIs, enhancement spots, and custom code impacting CRM transactions.
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In-depth understanding of SAP CRM middleware architecture used in on-premise landscapes.
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Skilled in Bdoc monitoring, error analysis, and resolution of data replication issues for key objects.
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SAP Certified Application Associate - SAP Sales Cloud 2011
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SAP Certified Associate – SAP Design Thinking
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PeopleCert Certified – ITIL v4 Foundation
