Journey Mapping
Alarming Facts
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An increasing amount of organisations are making major strategic decisions without understanding customer requirements.
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Not taking the customer journey into consideration can lead to incorrect decision making and negative impacts on organisation sustainability.
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Not using customer journey to define organisational actions has been found to decrease customer satisfaction.
Benefits of Journey Mapping
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Increase profitability through segmented Service & Planning Concepts.
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Reduce workload through increased customer collaboration.
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Demand shaping and levelling through extended customer service.
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Reduced material cost through value clarification.
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Increased organizational efficiency through dynamic value chain teams.
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Reduce customer service cost through eliminating intervention requirements.
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Reduce logistics & distribution cost through value clarification.
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Optimize footprint.
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Improve profitability and efficiency through reduced complexity.
Why Strata Results?
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At Strata Results, we have been working with organisations, creating process visibility and transparency for 20+ years.
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We used our deep understanding of Business Process and Customer Journey Mapping to provide in-depth insight into how you can improve your business.
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We use the latest software to enable improved Customer Journey Mapping visualisation and interaction, allowing further What If scenarios to be created, testing potential initiatives.
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Create widespread understanding of your customer journey and get your entire organisation on the same page to start achieving great things!
What does this mean for you?
When a Project is delivered using Strata Results Project Health, you receive:
Proactive Resolution
Continual Reviews
Visibility & Transparency
Trusted Advisor
Governance & Control
Specialised Service
Industries where we have
demonstrated Project Health
Relevant Capabilities to
Journey Mapping
Take the Next Step
Call us and experience the difference.