Our Capabilities

Managed Services

SRG and OSI Digital bring deep expertise in outsourcing and managed services, including a fully integrated Support Framework which provides our customers with a cost effective and efficient solution to manage their Enterprise Environments.

Our managed services include:

  • Database Administration
  • Virtualisation & Cloud Management
  • 24 x 7 Helpdesk and Data Centre Support
  • Application & Business Process Support

The above service offerings can improve your IT efficiency, reduce your operating costs, reduce downtime, provide you with more flexibility and let you to focus on your core business functions.

Why SRG Managed Services?

Organisations consider managed services for the following reasons

  • Reduce and control operating costs
  • Improve company focus
  • Gain access to exceptional capabilities
  • Free internal resources for other purposes
  • Improve IT efficiency
  • Resources are not available in-house
  • A function is difficult to manage
  • Reduce Risk

However, they engage SRG for managed services because of the following:

  • 20+ years of knowledge
  • Well equipped with highly skilled and certified resources across the globe
  • Several success stories and customers that have and are still utilising these service offering
  • ITIL Compliance Processes & Practices
  • OSI Developed Control Centre tool to manage all support tickets and is utilised by customers
  • Comprehensive Monitoring Tool

What We Do / Method

We can categorise our managed services offering into the following:

Watch – Watch your hardware and application infrastructure to enable high availability and extendibility

Manage – Manage your hardware and application infrastructure in terms of provisioning, patching, configuration, performance and proactive management

On-demand – Provide Technical expertise on-need basis on all most every possible OS, App Servers, Middleware, Databases, Applications etc.

Our combination of onshore and offshore teams supports all our customers using a set of defined, tested and proven processes and tools.

We ensure that customer’s IT infrastructure, databases, and applications are designed, managed and operated on a 24×7 basis, ensuring highly available and secure environments for business transactions.

Our service leverages IT Infrastructure Library (ITIL) based best practices providing services through integrated sets of processes and enabling technologies.

Our team of consultants are well-versed in specific domain tools and technologies which can be engaged in a global support model.

We utilise a proprietary tool for the centralized management of the services provided to the customer. The Control Centre (CC) is the primary interface that consolidates management information into a single console to coordinate all monitoring, IT operations and support functions.

This the result of over 15 years of experience in mission-critical applications and environment support. The Control Centre enables organisations to achieve control and efficiency while improving the service quality.

Industries where we have demonstrated Managed Services

Take the Next Step

Call us and experience the difference.