Our Capabilities

Salesforce Solutions

SRG’s Salesforce Gold Partner, OSI Digital, has delivered over 150 Salesforce projects across many industries globally. This along with SRG’s 20+ years of experience in project management equip our companies to implement, migrate and manage your Salesforce projects.

OSI has a strong presence in the Salesforce market and has implemented various enterprise-level projects on various Clouds – Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Community Cloud to name a few.

SRG’s structured methodology for governance and project delivery, which focusses on an inclusive approach to work with the business at all levels ensures shared ownership and accountability will deliver your Salesforce project on time and within budget.

Our team consists of 60+ Salesforce technical resources with an average of 7.5 years experience and collectively have a total of 300K hours of Salesforce experience and 138 certifications. OSI’s CSAT rating is 9.8 out of 10 and they have a 5-star rating on Salesforce AppExchange, which demonstrates how customer-centric and able we are to convert customer’s requirements into successful implementation.

Salesforce is one of the world’s top CRM and cloud solutions and is an all-in-one platform that’s fully featured and trusted by 150K organisations big and small. The platform gives all departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Why choose Salesforce?

Salesforce creates the best value and well trusted CRM for the following reasons, its:

Innovation – Salesforce tailor their platform with productivity-boosting CRM services. Whether you’re looking for AI, app-building, analytics, or a third-party app, they have you covered.

Platform – offering a single, secure and scalable platform that’s easy to customise and upgrade without breaking it. Supported by its AppExchange which features more than 4K pre-integrated apps making it one of the largest business market apps in the world.

Productivity – Outputs from a recent Customer report shows that customers have seen an increase in productivity of 38%. It’s proven to drive efficiency and growth increasing revenues and decreasing costs.

Mobility – Using their integrated Salesforce mobile app, users can close deals, service customers, track marketing, and even collaborate and share files on any device. Customers have reported a 40% increase in productivity utilising the integrated mobile app.

Community – There community consist of over 2.3M passionate people, partners, and developers enabling you to share and utilise other customers experiences and expertise.

What We Do / Method

New Implementations

Implementing Salesforce correctly can be difficult, time-consuming and expensive for organisations who don’t have the experience. We can provide an affordable service which will evaluate and align your requirements to the Salesforce solution, apply best practise principles and experience to tailor and configure Salesforce, map, clean and migrate your existing data and integrate your existing critical systems.

SRG has over 20 years of experience in project management and well equipped with its Salesforce partner OSI Digital to advise, implement and support your Salesforce implementation.

Our 60+ strong-skilled resources are certified on various Salesforce certifications, ranging from Consultant certifications to Architect certifications.

Ongoing Support and Maintenance

We have broad expertise in Outsourcing and Managed Services, including a fully integrated Support Framework which provides our customers with a cost-effective and efficient solution to manage the Enterprise Environments. Our team supports all our customers using a set of defined, tested and proven processes and tools. Please refer to our Managed Service Capability.

Take the Next Step

Call us and experience the difference.