Profile
Rowan, has 9+ years’ experience in the Information Technology industry, working with multiple CRM and ERP packages. Rowan has vast experience in continuous improvement and process optimisation. He is the Process and Change Lead for Strata Results, working closely with clients to complete detailed entire business mapping and process optimisation.
Rowan brings with him strong leadership capabilities after managing a team of 200+ employees, developing strong communication, negotiation and collaborative skills.
Summary
Rowan is a driven individual who has excelled in the corporate environment, developing, leading and successfully implementing significant change. He worked collaboratively with clients globally to implement CRM programs and Business Process Optimisation Projects.
Rowan’s skill has developed a strong brand when undertaking Business Mapping and optimisation. As the Process and Change Lead, he has been able to build a strong, structured and successful methodology used by Strata Results.
Achievements and Core Competencies
- Responsible for managing a team of 200 employees, completing the front of house sales transactions and CRM improvement programs. Supporting a customer base of approx. 2 million, using the CRM system Siebel and SalesForce. An annual budget of $12.4 million.
- Strong governance and project management methodologies (PRINCE2).
- Ability to effectively leads large teams across multiple countries.
- Strong Change and Communications skills.
- Successful build of the Process and Change Practice at Strata Results.
- Strong background in CRM and ERP implementations
- Bachelor Degree in Business Management and Marketing
Other Team Members or go back to About Us