Profile
With over 20 years extensive experience in the development and implementation of IT solutions, working on system implementations from inception through to delivery, Cindy is an experienced and detail oriented Senior Business Analyst.
This experience was gained across a diverse range of sectors including in retail, wholesale, and manufacturing sectors; Cindy is highly adaptable working across varying size companies, having worked from small through to large organisations.
Proficient in establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines; adapting stakeholder engagement style to meet the needs of different audiences.
Summary
Cindy has wide ranging experience in Business Analysis; encompassing process design, modelling, and business process improvement. Cindy is able to identify and collate business requirements to ensure the system is designed to meet the business needs.
Cindy has strong communication and stakeholder management skills; communicating effectively with cross-functional teams, clients and stakeholders of all levels, internally and externally. Also working closely with vendors, systems and applications. Cindy has experience with implementations, upgrades and integration across the software development life cycle.
Achievements and Core Competencies
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Experience within Wholesale, Retail, Manufacturing, Healthcare, Higher Education Sectors
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Strong background in CRM, multiple ERP Packages, POS System, Time and Attendance Implementations
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Excellent analytical skills working closely with the business to identify and articulate business requirements.
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Business Process Improvement and Business Process Mapping
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Test Analyst – extensive experience in end to end testing
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Developed Training Materials and delivered a National Training Rollout
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Strong Stakeholder Management Skills
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End to end delivery of projects across the full software development life cycle
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Supported implementation and change management processes
